Mail correspondence on your behalf

We will answer emails from overseas and Japan to increase appointment rates of overseas guest. Prompt responses will speed up the process for the guests and reduce hassle and guest turnover rates. Competent staff and quick reactions increases positive customer evaluation and experience.

We respond promptly with flexibility and accuracy to mail inquiries from domestic and foreign guests.

By improving the satisfaction level of guest, we expect to reduce the burden from host and maximize revenue.

Employment of excellent workforce

By directly hiring excellent workforce; such as winners of the Southeast Asia Young Entrepreneurship Championship, persons with experience studying abroad (Thailand and Philippine Universities), experience in working in a call center with a 10 year experience, and so on.

Employment of excellent workforce

By directly hiring excellent workforce; such as winners of the Southeast Asia Young Entrepreneurship Championship, persons with experience studying abroad (Thailand and Philippine Universities), experience in working in a call center with a 10 year experience, and so on.

Multilingual Support

ZAP supports Airbnb, Booking.com, HomeAway, Agoda, TripAdvisor, University Customer, AsiaYo and seven other channels. We support multiple languages; English, Japanese, Chinese, Taiwanese, Korean, Thai and six other languages.

Multilingual Support

ZAP supports Airbnb, Booking.com, HomeAway, Agoda, TripAdvisor, University Customer, AsiaYo and seven other channels. We support multiple languages; English, Japanese, Chinese, Taiwanese, Korean, Thai and six other languages.

Affordable rates in the industry with a 24/7, 365 days a year operation

One of the most affordable price in the industry, with rates starting an 8,000 Yen/month per property managed. We guarantee the lowest price for the total amount (including taxes and fees) for our mail substitute service. All prices are negotiable.

We also offer a transfer campaign. We provide emergency telephone response service, free of charge, if you change from your current service provided to ZAP. Normal charge is 1,500 Yen/month.

Affordable rates in the industry with a 24/7, 365 days a year operation

One of the most affordable price in the industry, with rates starting an 8,000 Yen/month per property managed. We guarantee the lowest price for the total amount (including taxes and fees) for our mail substitute service. All prices are negotiable.

We also offer a transfer campaign. We provide emergency telephone response service, free of charge, if you change from your current service provided to ZAP. Normal charge is 1,500 Yen/month.

Integration of Employment and Education

ZAP cooperates with YouArt Academy to establish the YouArt Foundation to ensure excellent human resources at all times. Here, we offer free English and Art Education, College Scholarship, Language and Programming Scholarship, etc.

Integration of Employment and Education

ZAP cooperates with YouArt Academy to establish the YouArt Foundation to ensure excellent human resources at all times. Here, we offer free English and Art Education, College Scholarship, Language and Programming Scholarship, etc.

We will provide you with the industry’s fastest private email response.
With easy steps, we can achieve our deliveries quickly.
In addition, we correspond with various agencies
such as cleaning agencies, interior coordinator. Etc.
for inquiries, please do not hesitate to contact us.

Before the operation of e-mail substitution operation
Free consultation

Feel free to contact us by phone or email.
(050) 5532-3004

Negotiation/
Discussion

We will negotiate the rates and discuss about the services you require.

*Paid separately

Contract Signing/Start of Operation

Depending on the demand, we can start the operation immediately. Services includes house manuals and documentations in Japanese, English, Chinese and Korean.

After the operation of mail substitution operation start
STEP-1

Accommodation Reservation Management

24/7 mail and telephone support, from the time the guest check-in until check-out. We also utilize Skype, ZOOM and other SNS applications.

STEP-2

Price Adjustment

By doing research on the prices of vacation rentals in the surrounding area, we can propose a reasonable price which would increase the likelihood of guest checking your property.

STEP-3

Check-in/Check-out

Guide

We create detailed guides and manual that would make it easy for guest to navigate to the property and check-in hassle free. This will improve customer satisfaction

STEP-4

Support Center Management

In the unlikely even where in there is misunderstanding between the host and guest, we will handle negotiation between the host, guest and support center.

STEP-5

Reviews

We manage reviews that would help the host increase the reservation rates.

STEP-6

Cleaning Agency

We introduce partnership with a cleaning agency. Monitor and coordinate cleaning/repair operation before check-in and after check-out.

Recently, guests seeking local experience as well as staying are increasing.
Consultation, preparation and operation support of Airbnb experience page is also possible.
We are proposing that ZAP, which has connected local guests with more than 1000 local experiences alone, can do it.